Once the returned order is received in our warehouse, it will be checked for its completeness within 1 day. We will check the product for any damage, intentional abuse, missing stones, diamonds, chipped metals, intentional deep scratches, etc. Products that pass this check would be applicable for 100% of the refund amount back to the source of payment. For COD orders, bank account details matching the same first name and last name as the order billing details is important. Damaged items would need to be appraised for the loss of value and the same would be passed on to the customer. In such cases, proofs will be provided by KuberBox showing the sent product packing video and received product unpacking video. We encourage customers to keep photos and videos of the return packing of the order for their reference.
After the receipt of the product at the workshop, the product will be checked and appraised for its fair value under prevailing market prices. The exchange value will be determined by deducting the making charges, the taxes, the pickup charges and the charges for missing or damaged metal or stones. A proforma credit note will be provided for reference when the exchange request is placed. On agreeing to the proforma credit note, product will be picked up by KuberBox. Upon receiving the product back in the warehouse, a final credit note will be issued as per the current date which will be final and binding. If you wish to cancel the exchange request after receiving the final credit note, the pickup and delivery charge needs to be paid by you before the product can be shipped back to you again. If you proceed with the exchange request, a credit note voucher code will be issued to you with a validity of 6 months. You can buy any product on our website, excluding gold coins, silver coins, solitaires, gold chains using that voucher code.