Frequently Asked Questions

Absolutely! We offer a hassle-free exchange policy for products purchased from our website. For Gold & Diamond Jewellery, you can enjoy a lifetime exchange guarantee on any item bought through our platform. When it comes to our Silver Jewellery collection, while the lifetime exchange guarantee doesn't apply, we still want to ensure your satisfaction. If you decide to return any silver jewellery within the first 30 days from the delivery date, we gladly accept it, as long as the item remains unused and undamaged.

We understand that knowing your perfect ring size can be a task. Therefore we provide you the option to get your ring resized for free with us. In the event that your ring is not a perfect fit, a pickup can be arranged from your home. Once the ring is received at our workshop, we would do everything required to make sure that your precious little things sits perfectly on your beautiful fingers. Once we are sure that we have the correctly sized ring for you, we will again ship the product back to you with insurance.

We exercise a friendly “No-Questions-Asked” return policy to allow you the comfort to experience our products. We believe 30 days is a comfortable period to get to understand the product and decide if it’s up to your liking or not. You can exchange any products (provided it's not customized, custom-made or you weren't already informed that the ordered product cannot be returned) bought from this website at 100% of the invoice price within 30 days of the receipt of the product. After 30 days, you would have to use the lifetime exchange option for gold and diamond jewellery. Silver jewellery do not fall under the lifetime exchange guarantee.

During returns & exchange, it is mandatory that the product be in perfectly intact condition along with the certificates & bill issued along with it. Gold & Diamond Jewellery - Normal wear and tear of the product is acceptable for exchange requests only. On return requests, it is required that the product be accompanied with the tags, bills & certificates issued with it. The products that are not in ideal condition shall be duly inspected and appraised at our laboratory before disclosing the return value of the product at that point of time. Silver Jewellery - Raise a return request by contacting the customer support. The order will be picked up by KuberBox's logistic partners and upon receiving the returned product in our warehouse, the refund would be initiated to the original payment source. For COD orders, bank account details matching the same first name and last name as the order billing details is important.

You can get in touch with us through our customer delight team by emailing us at yourfriends@kuberbox.com or Calling us on 0141 493 8866 Our team will arrange a pickup from your home through a reliable shipping company. Once the product is received at our workshop, the customer support team-member assigned to you shall guide you through email/call.

For the first 30 days, we'll handle the shipping costs for returns. After that, there's a small fee of INR 500, including GST, for one-side delivery charges. We want to keep things simple and convenient for you!

You can make the payment via PayPal in any foreign currency of your choice (except INR). In any case if you are not able to complete the payment at your end, KuberBox will send you a PayPal payment link to collect the foreign currency payment for your order. Please note that our website won't let you make an INR payment for shipping addresses outside India.

If you wish to use your international card for making the payment, the website will re-direct you to the payment gateway and you can make the payment via PayPal without any hassle. Also, if you wish to use any Indian card or want to make the payment in Indian currency, this can also be done on the website's payment gateway. This way both the options are available to you.

Unfortunately, there are no other ways around it. We ship all our international orders via proper paperwork and that requires us to show that the payment has been received in foreign currency. A lot of our customers who don't have their own international cards have asked their friends abroad to make such payments on their behalf. Please be assured that we are working on some other workable alternatives for you.

The standard shipping charges are INR 1798 per shipment. For premium shipping, charges are INR 6999. Standard shipments are sent via India Post. Timeline is 7-8 working days for manufacturing (If product not in stock) and 24-48 hrs (if available in stock) and 11-21 days for delivery. Premium shipments are sent via UPS or FedEx. Timeline is manufacturing timeline + 4-5 days for delivery.

If you have not received the payment link via PayPal in that case we have an alternative for you. You can click on the following PayPal link - https://paypal.me/kuberbox. Here you need to enter the payment amount yourselves and make the payment. Alternatively, you can also contact our customer happiness team and we will share the PayPal payment link with you on your email id to complete the payment procedure.

The payment can be done in following currencies - AUD, GBP, CAD, EUR, HKD, NZD, SGD, USD The option to check the above is available on website as well in the top left corner.

Login is not mandatory in PayPal. Only if you already have a PayPal account, you may login. Just below that you will find the button "pay as a guest". Please click on that you won't have to make any new account. Then you can use your credit card to make the payment.

While making payment via PayPal, if the transaction does not succeed , no need to worry as we will help you out. A few of the possible reasons can be - 1) You might be using an Indian card to make the payment. PayPal only accepts International cards and payment must be done in foreign currency. 2) In some international cards, there is a amount limitation fixed by the foreign bank, if such is the case then you need to contact your bank , verify the transaction and you are good to go. 3) If your payment was declined, you may need to confirm the email address associated with PayPal. Update the expiration date or billing address associated with your credit or debit card. 4) You may have a limitation placed on your PayPal account. You can find steps to lift a limitation in the Resolution Center. 5) To protect your account, PayPal uses a complex screening process and review every payment before it's approved. This is similar to the way most banks and credit card companies work. Occasionally, when PayPal pass the transaction to your bank or card issuer, they can decide to pass/decline it. In this case, please contact your bank to figure out why your payment didn’t go through. You can also go through the help guide to find out the issue and the ways to fix the same :- https://www.paypal.com/us/smarthelp/PAYPAL_HELP_GUIDE

To help protect your account, PayPal uses a complex screening process for credit card payments. This helps prevent lost or stolen cards from being used for unauthorized transactions. An international card might be denied because of the following reasons :- The card issuer is having technical problems that prevent authorization of a transaction. The card issuer sees a charge that doesn’t fit your normal spending patterns and blocks the transaction to protect you. You have exceeded the limit on your card.

Contact your card issuer directly. Ask why your card was declined, and whether you can still use it. If you can still use your card, please try your transaction again. Pay securely online using your bank account. You can link your bank account to your PayPal account in just a few minutes. The merchant never sees your financial or other personal information. Try to link a different credit card to your PayPal account.

No, that would not be the case. We can merge all your products in one single order and ship it together. That way you only have to pay the shipping charges once.

If the shipping and billing address is different in an international order, in that case you can share a declaration on our email address mentioning the reason for the same. The format for the same will be shared by our customer support team. Secondly, the PayPal address should match your order's delivery address.

PayPal deducts around 10% transaction and currency conversion charges which is 8% higher than the charges we pay for payments received otherwise. So set off this 8% and at the same time make it convenient for our foreign-based buyers, we put a 4.5% currency conversion charges for all PayPal payments. This is not something new and this is the ideal procedure for all our PayPal payments.

We do not offer 30-Days Returns & Lifetime Exchange Guarantee on International shipments, nor do we allow cancellations in case of international orders. But we do accept all types of repair or replacement request in case of any issues with the product. The shipping charges of returning the product from your location and we shipping the product again has to be borne by you.

Import duty is levied when imported goods first enter the country. For example, in the United States, when a shipment of goods reaches the border, the owner, purchaser or a Customs broker (the importer of record) must file entry documents at the port of entry and pay the estimated duties to Customs. More information about the same can be gathered from here : https://www.bankbazaar.com/tax/custom-duty.html

If you don't pay the import fees (or have a standing account that is authorized to be billed for the fees), your package will not be released for delivery, and the shipper will be notified. After a reasonable time, and multiple attempts to collect from you, depending on options chosen by the shipper, the item may be returned.