Exchange, Returns & Refund
Can I exchange the product I bought from your website?
You surely can. Any product bought from this website comes with a lifetime exchange guarantee. The products can be exchanged at 80% of the prevailing market prices.
I received the ring but looks like it is not a perfect fit. What do I do now?
We understand that knowing your perfect ring size can be a task. Therefore we provide you the option to get your ring resized for free with us. In the event that your ring is not a perfect fit, a pickup can be arranged from your home. Once the ring is received at our workshop, we would do everything required to make sure that your precious little things sits perfectly on your beautiful fingers. Once we are sure that we have the correctly sized ring for you, we will again ship the product back to you with insurance.
Is there any provision to return the product in case I wanted to?
We exercise a friendly “No-Questions-Asked” return policy to allow you the comfort to experience our products. We believe 30 days is a comfortable period to get to understand the product and decide if it’s up to your liking or not. You can exchange any products bought from this website at 100% of the invoice price within 30 days of the receipt of the product. After 30 days, you would have to use the lifetime exchange option.
What are the conditions for return & exchange?
During returns & exchange, it is mandatory that the product be in perfectly intact condition along with the certificates & bill issued along with it. Normal wear and tear of the product is acceptable for exchange requests only. On return requests, it is required that the product be accompanies with the tags, bills & certificates issued with it. The products that are not in ideal condition shall be duly inspected and appraised at our laboratory before disclosing the return value of the product at that point of time.
How will I be compensated for return & exchange? How will refunds be processed and how long will it take?
On confirmation of the condition of the product after it is received at our workshop, the refund will be issued within 3 working days given that the product meets the criteria for return as described above. In other cases, a fair appraisal will be done by our experience staff and the best offer would be forwarded to you. On confirmation from you to exercise the offer, the offer value shall be processed within 3 days of receipt of confirmation from you.
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After the receipt of the product at the workshop, the product will be checked and appraised for its fair value under prevailing market prices. A credit note worth 80% of the derived price shall be issued to you to enable you to make another transaction on our website using the credit note. This credit note comes with an expiration of 60 days from the date of being issued.
I want to exchange/return the product I received. How do I go ahead?
You can get in touch with us through our customer delight team by emailing us at email@example.com or Calling us on +91-8107672487. Our team will arrange a pickup from your home through a reliable shipping company. Once the product is received at our workshop, the customer support team-member assigned to you shall guide you through email/call.
Who will bear the shipping cost involved in shipping the products back to you?
The shipping cost shall be taken care of by us.